Trimate

Never Miss a Call Again. AI Agents Built for GP Clinics

Trimate AI deploys purpose-built Medical Reception Agents to eliminate missed calls, front desk congestion, and staff overload. Fully integrated with Best Practice, our agents answer instantly, manage appointments, verify patients, send SMS confirmations, and escalate when required. No new software for staff to learn. No portal for patients. Just structured, predictable automation.

Simplicity Where It Matters

Start with our Medical Booking Agent for simplicity and standard appointment handling. It is pre-configured and fast to deploy.

When your clinic requires nuance, workflow alignment, or complex logic, our Medical Reception Agent mirrors your internal processes through a scoped discovery and structured build.

Both connect to your existing phone system. No telco overhaul required. Scale up, refine scope, or expand across sites with control.

What Trimate AI Does So Your Team Doesn’t Have To

Medical AI Receptionist Agent

• • Instantly answers booking-related calls
  • Books new and existing patients into Best Practice
  • Cancels and reschedules appointments
  • Checks doctor availability
  • Sends SMS confirmations and intake links
  • Transfers back to reception when required
  • Handles complex appointment types, vaccines, occupational health, and long consults
  • Manages multi-site logic and appointment dependencies
  • Responds to general enquiries and FAQs
  • Delivers forms and follows up
  • Verifies patients securely via SMS
  • Supports custom conversational flows aligned to clinic policy

Why Clinics Are Adopting Trimate AI

• • Reduce reception pressure without increasing headcount
  • Introduce structured automation with patient safety controls
  • Recover demand lost to missed calls
  • Offer consistent after-hours coverage without fatigue
  • Deploy quickly with predictable behaviour, then scale into complexity

Proven in Practice

Clinics typically begin with our off-the-shelf solution for speed and predictability, then expand into a custom-built solution for improved live performance.

The result is fewer dropped calls, calmer front desks, and operational control that reflects how the clinic actually runs, not a generic script.

See It in Action

Watch a live demo at www.trimate.health and hear the agent answer, verify, book into Best Practice, and send confirmations in real time.

For full feature definitions, integration options, and deployment distinctions between our solutions, contact us for our Product Guide.