HICAPS

HICAPS is Australia’s leading healthcare claiming solution*, supporting the wider healthcare
community for over 25 years. Over 100,000 practitioners have turned to HICAPS to process
claims, including 100% of private health insurers.

As part of the NAB Group we combine NAB Health bankers, Medfin financial specialists and
HICAPS healthcare claiming to deliver holistic solutions to support GPs across Australia.

Key benefits of the Bp Premier integration

Integrating HICAPS Terminal and Bp Premier will help streamline practice management, elevate
patient experience and reduce administration time.

• Save time: faster Medicare Easyclaim processing, patient rebates to debit cards and
EFTPOS transactions without switching between applications.
• Improved accuracy: minimise manual data entry, reducing risk of errors in billing and
claims processing.
• Increase operational efficiency: real-time updates and reporting within Bp Premier,
supporting better financial management and decision-making.
• Enhanced patient experience: streamlined payment and claiming processes for shorter
wait times and a smooth patient journey.
• Comprehensive reporting: Access unified reporting across both platforms for better
business insights
• Multi-merchant facilities: share a single HICAPS Terminal with up to 50 separate
healthcare providers to process claims and settle funds directly into 25 separate
business bank accounts
• Automated surcharging: stop manually calculating and applying fees by setting up
automatic surcharging

HICAPS Terminal

HICAPS Terminals are designed for healthcare practitioners to streamline claims, process EFTPOS
transactions and improve patient experience.

Key benefits:

• Supporting Medicare Easyclaim and bulk billing.
• Overseas visitor health cover claiming for nib, Bupa, Medibank and AHM.
• Surcharging capability
• Process approved treatments for State Government schemes including Insurance
Commission of Western Australia (ICWA).
• Free terminal stationery/ receipt rolls

* Access the largest provider of private healthcare insurance point of sale claiming services in
Australia.

Important note:

HICAPS healthcare claiming services are subject to the HICAPS Provider Agreement, NAB
Merchant Agreement and other relevant terms and conditions, which can be accessed on
HICAPS website at: https://www.hicaps.com.au/support/hicaps-agreements. HICAPS Pty Ltd ABN
11 080 688 866 is a wholly owned but non-guaranteed subsidiary of National Australia Bank
Limited ABN 12 004 044 937 AFSL and Australian Credit License 230686