Australian general practices are increasingly dependent on digital tools to manage patient communication, appointments and follow-up care. As patient expectations rise and workloads continue to grow, practices are seeking ways to preserve continuity of care while reducing administrative pressure.
At the same time, general practices are managing higher patient volumes while trying to maintain consistent patient relationships. Changes to billing models and evolving patient behaviour mean many Australians now attend multiple clinics or use different apps for routine services. This fragmentation increases administrative burden and makes continuity of care more difficult to sustain.
“Manage My Health and Best Practice share a common purpose. Together we provide practices with a trusted platform that connects patients and practitioners within a single, integrated digital environment. The relationship between patients and their GP is fundamental to Australian primary care and our platform strengthens this connection by enabling more effective, coordinated care through digital capability.” says Vino Ramayah Chief Executive Officer, Manage My Health Australia.
The integration supports the full patient engagement journey. Appointment bookings, follow-up reminders, and prescription renewals are managed within one platform. Clinics can reduce front-desk workload, maintain accurate records, and streamline workflows, while patients gain secure and reliable access to their health information.
How it works
When a patient books an appointment or requests a service, the information is securely transferred into the practice’s Best Practice clinical software. Results, notes and reminders are automatically reflected in the patient portal. This creates a single, consistent connection between the practice and the patient, without duplication or manual data entry.
In the portal, patients can:
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- Book appointments from any device, at any time
- Share health record securely with their GP
- Join telehealth consultations
- Request repeat prescriptions
- View results and follow-up notes
- Complete digital intake forms
- Have consolidated view of data their own records across participating clinic
Reducing strain and improving outcomes
Administrative workload for general practice teams continues to increase as we approach 2026.
As these demands grow, practices are also looking for more efficient ways to manage payments, reminders, and patient communication. Providing patients with a single platform to manage appointments and payments reduces follow-up effort for staff and improves the overall patient experience.
“When patients can securely access services, book appointments, and make payments in one place, it saves time and reduces costs for both patients and practices, this allows clinics to focus on delivering care, rather than coordinating it.” says Vino Ramayah
A partnership for connected care
The partnership between Manage My Health and Best Practice is built on shared trust and strong technical alignment between the two systems. The integration supports consistent communication workflows and reliable data exchange across the practice.
As demand on general practice continues to increase, integrations that enable seamless communication and data flow can help practices scale without compromising continuity of care. Technology that strengthens long-term patient relationships while minimising administrative effort will remain a critical consideration for the future of primary care.
This partnership represents a practical step toward a more connected primary healthcare system one where technology supports enduring relationships between patients and practitioners.
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