Nerds On Time

Nerds On Time MSP Pty Ltd is an Australian technology company that develops Cliniva, an artificial intelligence telephone receptionist designed specifically for medical practices. The solution addresses a common operational challenge faced by healthcare providers: managing high call volumes while maintaining quality patient service.

Medical practices regularly experience periods where incoming calls exceed reception capacity. Patients calling outside business hours, during lunch breaks, or when staff are attending to in-person visitors may encounter engaged lines or voicemail. This can result in missed appointment opportunities and patient frustration.

Cliniva operates as a virtual receptionist that answers telephone calls using conversational AI. The system communicates with patients in natural Australian-accented speech, handling common enquiries such as appointment bookings, schedule changes, and general practice information. When integrated with Bp Premier, Cliniva accesses real-time appointment availability and patient records to complete bookings directly within the practice management system.

The integration with Bp Premier occurs through Halo Health’s secure API framework. This connection allows Cliniva to search for existing patients, view practitioner schedules, identify available appointment slots, and create new bookings. Patient verification processes ensure that appointment modifications are made securely. After each booking, automatic confirmation messages can be sent to patients via SMS and email.

Key capabilities include:

• Answering inbound calls with natural voice interaction
• Verifying patient identity using existing Bp Premier records
• Searching real-time appointment availability across all practitioners
• Booking, rescheduling, and cancelling appointments
• Registering new patients in the practice management system
• Providing practice information such as opening hours and location
• Identifying urgent medical situations and directing patients appropriately

The system operates continuously, providing telephone coverage outside standard business hours, on weekends, and during public holidays. Practices retain full control over their AI receptionist’s behaviour through a management dashboard where call recordings, transcripts, and booking activity can be reviewed.

Nerds On Time is based in Melbourne, Australia, and provides technical support to practices implementing Cliniva. The company works with general practices, specialist clinics, and allied health providers across Australia.