Heidi Health

Heidi adheres to international standards, including the NHS, HIPAA, GDPR, PIPEDA, and Australian Privacy Principles, among others, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.

Founded in 2019 by a team of medical professionals, Heidi has raised a total of USD $26 million to date, with backing from leading global investors.

Heidi’s technology transcribes and processes conversations between clinicians and patients to produce clinical notes and follow-up materials, from referral letters to assessments. Today, the tool allows clinicians to work more efficiently and focus more on delivering high-quality patient care, reducing the risk of burnout.

In one of the world’s largest clinical rollouts of ambient AI, Heidi has been proven to:

• Reduce time spent per consult on documentation by 51%
• Increase note quality satisfaction by 38%
• Decrease documentation-related stress by 58%
• Boost confidence in documentation accuracy by 33%
• Reduce after-hours admin by 61%
• Improve work-life balance satisfaction by 45%

Clinicians consistently report it’s not just about eliminating administrative burden and minimising cognitive load, but it’s also about being more present with their patients and reclaiming their time.

What Can Heidi Do?

Heidi Health is an AI-powered medical scribe designed to support documentation across a wide range of specialties and clinical settings. It integrates with Bp Premier to streamline workflows for solo providers, multi-site teams, and large health systems alike:

• Transcription and Dictation: Clinicians can dictate during or after encounters, with speech instantly transcribed and formatted into complete clinical notes.

• Context Upload and Search: Clinicians can upload patient files, including PDFs, DOCs, images, and handwritten notes, into the session to inform documentation.

• Conversational AI Capabilities: Heidi can generate additional documents within a note, such as referral letters or patient summaries, on request.

• Automated Billing and Coding: Heidi auto-populates billing codes based on conversation context, streamlining the reimbursement process.

• Patient Profiles: Sessions are linked using custom identifiers, and past consultations can be accessed and linked to current ones for continuity of care.

• Customizable Templates: Users can create templates from scratch, upload sample notes, or access a library of specialty-specific templates, supporting diverse practice needs.

• Template Editor: Users can design note and document templates using section headings, placeholders, instructions, and reusable blocks.

• Snippets: Frequently used phrases can be saved as reusable text blocks, inserted via custom shorthand commands across notes, documents, and context fields.

• Word Library: Clinicians can build a personal medical dictionary with preferred terminology, abbreviations, and spelling corrections that apply automatically.

• Team Collaboration: Admins can manage user roles, billing, and template access across teams for shared documentation and better collaborative care.

• Workflow Integration: The platform identifies actionable tasks from clinical notes, presenting them in a session-based list for efficient follow-up.

Heidi Health is accessible via web and desktop applications, mobile apps for iOS and Android, and a Chrome extension, supporting clinicians wherever they practice.