Running a clinic today is a constant balancing act. It involves patient care, compliance, communication, and ever-rising administrative workloads alongside tightening margins. Across Australia, clinics are now turning to new digital systems to automate routine work, manage rising costs, and refocus their teams on what matters most: the patient.
For clinic owners and operators, the weight of compliance, accreditation, and administration has only grown heavier. Continued rising wages, stagnant Medicare rebates, and increasing red tape have pushed General Practice margins to historic lows. It is no wonder that 85% of practice owners now cite rising business costs as one of the primary challenges they face.
How Emerging Tools Are Changing the Equation
In the past year, the focus of AI in healthcare has shifted from the consulting room to the admin desk. Across Australia, admin teams are now working alongside AI agents to automate tasks and reduce the burden of administrative work.
Care GP is working with clinics nationwide to roll out AI agents that automate medical document allocations, answer inbound patient calls, book and reschedule appointments, and manage billing issues. These agents, Samantha, Veronica, and Bill are working to relieve staff of repetitive, low-value tasks and allow them to focus on what truly matters.
Deep Dive: Samantha – Smart Medical Document Allocations Agent
Over the past six months, Samantha has processed more than 400,000 documents for Australian clinics. That’s an equivalent pile of paperwork reaching the height of the Statue of Liberty. The results are striking: clinics have reduced errors, improved employee engagement, and increased accuracy and consistency, all whilst completing work with significant time savings.
What does this look like in the real world?
Green Square Health in Sydney, implemented Samantha to reduce the time and resources required to handle their daily document volumes. What used to be more than 100 documents daily and drawn-out processing sessions are now completed in under 50 minutes with Samantha.
The average processing time is less than 30 seconds per document. Hours have become minutes, allowing the team to focus on more valuable tasks.
Josh Casey, IT Practice Manager, remarks that Samantha’s “gamification now makes document allocations fun”, improving staff engagement through verification checks that reduce the risk of misallocated files. With both Samantha and team members reviewing every document, accuracy and confidence have soared.
Across all sites in the past 30 days, Samantha has averaged 98.2% accuracy on verified documents.
Elsewhere, a customer in Victoria mentioned reducing a six-hour task down to just 30 minutes. Meanwhile, In Northern NSW, a receptionist processed 42 documents in only seven minutes.
The Care GP Team
Care GP is quietly leading a revolution alongside Best Practice clinics. The aim is simple: empower a new generation of super-intelligent clinics. Their AI agents are not here to replace staff but to work alongside admin teams as invaluable partners.
Samantha: Document allocation agent; reads, categorises, and files medical documents directly into Best Practice records automatically, quickly, and with precision.
Veronica: Voice-enabled inbound call agent who answers patient calls, handles bookings, and manages appointments. Receptionists are freed up to connect with patients.
Bill: Automated billing agent that manages claims, follow-ups, and receivables to keep cash flow consistent and stay on top of billables.
With Care GP’s agents, team members finish work ahead of time. Receptionists, once overwhelmed by calls, payments, and paperwork, now have more time to welcome patients. Doctors receive results faster and see better continuity of care.
Care GP is on a mission to empower the next generation of intelligent clinics. The future of general practice is not about growing bigger teams. It is about building smarter systems.
See how our AI agents are helping GP teams work smarter and free up more time for patient care. You can also connect with one of our AI experts to explore what’s possible for your practice.
M: 0415 689 238
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