HICAPS is making claiming, EFTPOS transactions, and reconciliations faster, simpler and easier for GPs, clinics and patients.
Australia’s leading private healthcare claims solution provider HICAPS is now integrated into Best Practice Bp Premier to transform the healthcare claiming experience for GPs across the country:
Key benefits of Bp Premier integration with HICAPS includes
Time efficiency: faster Medicare Easyclaim, patient rebates to debit cards and EFTPOS transactions without switching between applications.
Improved accuracy: minimise manual data entry, reducing risk of errors in billing and claims processing.
Operational efficiency: real-time updates and reporting within Bp Premier, supporting better financial management and decision-making.
Enhanced patient experience: streamlined payment and claiming processes for shorter wait times and a smooth patient journey.
Comprehensive reporting: Access unified reporting across both platforms for better business insights
Smoother billing, happier patients
Dani Galus, Practice Manager at Bassendean Total Health Care, said the integration has made a noticeable difference in the clinic’s operations.
“We’re seeing up to 150 patients a day and our front desk was constantly juggling phones, bookings and payments,” Ms Galus said.
Previously, our team had to manually enter payment details from Best Practice into the HICAPS terminal – which left room for error, especially when things got busy.”
The clinic started using the HICAPS and Best Practice integration earlier this year, and Ms Galus said it’s made a noticeable difference.
Since the integration, billing has been streamlined and more accurate. The information flows directly from the clinical software to the terminal, so our staff don’t have to re-enter anything,” she said.
It’s saving us time, reducing mistakes and has really lifted satisfaction – not just for the team, but for patients too. Patients feel reassured when they see their Medicare rebate processed instantly. It’s helped ease the transition to private billing.”
Ms Galus said the setup process was simple and the support provided by the HICAPS team made the transition smooth.
HICAPS were quick to respond and the support was excellent. I’d absolutely recommend the integration to other clinics.”
Leading the charge in healthcare innovation
HICAPS CEO Mark Raymer said the integration was a significant step forward for the health industry.
“This is about simplifying healthcare claiming and reconciliations for GPs so they can focus on their patients and their business,” Mr Raymer said.
As the first big four bank to integrate a claiming and EFTPOS solutions like HICAPS with the leading practice management software, Best Practice, it’s a big step forward for the industry.
HICAPS is providing GPs, their practices and their staff with the tools they need to operate more efficiently and effectively.
This is a great opportunity to help our GP customers address more complex challenges and improve their customer outcomes.. We can do this by offering not just claiming solutions but holistic business solutions through our dedicated Medfin and NAB Health financial solutions.
This announcement opens up new opportunities for future integrations with payroll solution providers.
Craig Hodges, CEO of Best Practice, echoed the importance of the collaboration.
“Customer success is at the core of Best Practice and this integration with HICAPS is another example of our commitment to helping GPs look after their patients while meeting the fast-changing needs in Australian healthcare,” Mr Hodges said.
Find out more about HICAPS for GPs
Note:
HICAPS healthcare claiming services are subject to the HICAPS Provider Agreement, NAB Merchant Agreement and other relevant terms and conditions, which can be accessed on HICAPS website at:
https://www.hicaps.com.au/support/hicaps-agreements.
HICAPS Pty Ltd ABN 11 080 688 866 and Medfin Australia Pty Ltd ABN 89 070 811 148 are whollyowned but non-guaranteed subsidiaries of National Australia Bank Limited ABN 12 004 044 937
AFSL and Australian Credit Licence 230686
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