24/7 AI Healthcare Receptionist

24/7 AI Healthcare Receptionist is an Australian-developed voice AI platform that integrates with Bp Premier to streamline patient communication and reduce administrative workload in general practice. It supports practices by managing patient communication such as appointment bookings, cancellations, rescheduling, reminders and general enquiries, providing continuous, human-like reception coverage 24/7.

Developed by a practising GP and clinic owner, the platform was designed to address the everyday challenges faced by general practices, including staff shortages, increasing patient demand and call management pressure. It complements existing front-desk teams, maintaining responsiveness while allowing staff to focus on in-person patient care.

The platform supports five key areas of impact within the practice environment:

• Practice Owner Empowerment – Improves efficiency, reduces overheads and recruitment costs, and ensures 24/7 coverage without rostering or leave management.
• Practice Manager Relief – Eases staffing stress, streamlines operations and enables focus on leadership, accreditation and quality improvement.
• Receptionist Wellbeing – Reduces repetitive call handling, supports morale and improves job satisfaction.
• Patient Experience Excellence – Delivers convenient, caring and consistent communication with instant access to bookings, reminders and clear billing information.
• Doctor Satisfaction and Efficiency – Ensures appointments are accurately aligned with each doctor’s schedule and profile, reducing DNAs and supporting continuity of
care.

Core features include natural voice AI, support for both new and existing patient bookings, face-to-face, telehealth and allied health appointments, provides billing information, SMS confirmations, automated phone-call reminders, and customisable messages such as welcome greetings and after-hours information. The platform handles multiple calls simultaneously with zero wait time and complies with the Australian Privacy Act, ensuring secure data handling.

Through its integration with Bp Premier, 24/7 AI Healthcare Receptionist helps clinics remain responsive, efficient and patient-centered — every hour, every day.