HealthLink

A trusted national health information network
HealthLink is Australasia’s leading health information network, providing the secure digital infrastructure that enables clinical information to flow safely and efficiently across the healthcare system. Connecting more than 15,000 healthcare organisations and exchanging over 100 million clinical messages each year, HealthLink underpins trusted communication between general practice, specialists, hospitals, allied health providers and government services. 

Embedded into Best Practice clinical workflows
As a long‑standing technology partner to Best Practice, HealthLink integrates directly into GP clinical workflows, ensuring referrals, results, reports and clinical documents are delivered securely with minimal administrative overhead. By embedding secure messaging and digital forms into practice software, HealthLink operates reliably in the background, allowing practice teams to focus on patient care rather than managing multiple systems or portals.

Standards‑based interoperability at scale
HealthLink’s core solutions include Secure Messaging, SmartForms and an interoperable Provider Directory, all built using recognised standards such as HL7 and FHIR. This standards‑based approach enables broad interoperability across diverse systems while ensuring compliance, security and future readiness. Where direct practice software integration is not available, secure web‑based access ensures inclusive participation across the wider care ecosystem.

The next evolution of the HealthLink platform
Launched in 2026, HealthLink Pro delivers faster, near real‑time messaging, enhanced support and a modernised user experience. Designed in collaboration with general practice, it provides the foundation for future capabilities that reduce administrative burden and improve care coordination.

Together, HealthLink and Best Practice enable a connected, interoperable healthcare environment that delivers confidence, reliability and clarity in the exchange of critical patient information.

Products and Services

• HealthLink Pro
• HealthLink Secure Messaging
• HealthLink SmartForms
• HealthLink Provider Directory
• Interoperable Connectivity Services (HL7 and FHIR-enabled)